Provision of information in accordance with the Payment Services Act of Japan
Gift coupons, etc.
|Firm name:||GRANVISTA Hotels & Resorts Co., Ltd.|
|Facilities redeeming prepaid payment instruments, and facility names||
|Compensation policy in the event of a fraudulent transaction||The Company will not be liable in any way for any loss incurred by a holder of a prepaid payment instrument through its use against their intent or under the agency of an unauthorized third party, unless the Company is liable under the Terms of Service or legislation.|
|How user funds are safeguarded||
[Aim of provision in Article 14 Clause 1 of the Payment Services Act]
To protect holders of prepaid payment instruments, the Payment Services Act requires the safeguarding of assets through the deposit of issued instrument security funds at a Legal Affairs Bureau or similar entity, the amount of those funds being equal to at least half of the unused balance of the prepaid payment instruments as of March 31 and September 30 each year.
[Entitlement stipulated in Article 31 Clause 1 of the Payment Services Act]
In the event of an adverse situation, holders of prepaid payment instruments may, prior to other creditors, receive reimbursement of security funds that are secured in advance, as provided for in Article 31 of the Payment Services Act.
|Please direct inquiries to:||
2-3-4 Uchikanda, Chiyoda-ku, Tokyo
Postal code 101-0047
For online inquiries, please click here
Email service hours for inquiries: Monday to Friday 10:00 am to 5:00 pm (closed Saturdays, Sundays, national holidays and New Year holidays)
For urgent inquiries, please contact us by phone.
Phone service hours for inquiries: Monday to Friday 10:00 am to 5:00 pm (closed Saturdays, Sundays, national holidays and New Year holidays)