RULES &
POLICIES

Terms of Use

The browsers listed below are recommended for viewing the GRANVISTA Hotels & Resorts website (hereinafter referred to as “the Website”) to ensure a safe and pleasant browsing experience. Check your software and update it if necessary.

Recommended browsers

Microsoft Internet Explorer 8.0 or later
Mozilla Firefox latest version
Google Chrome latest version
Safari latest version
For older versions, updates can be downloaded from the websites below.

JavaScript

The Website uses JavaScript. We recommend that JavaScript be enabled in browsers for the optimal online experience.

Linked websites

The Website contains links to several external sites to improve customer convenience by providing access to a variety of information (e.g., train/airplane services, weather forecast and maps). Please contact the administrators of these sites directly for information on their handling of personal information. GRANVISTA Hotels & Resorts (hereinafter referred to as “the Company”) accepts no responsibility for the content of external websites or for any damage/loss incurred as a result of their use.

Linking to this Website

Feel free to link to the Website, preferably to the top page. However, we may request correction or deletion of any links from websites that are offensive to public order and morals or those deemed inappropriate by the Company. Please use the inquiry form to advise of the URL of any links made, the content of the relevant website, the purpose of the link and the site administrator's name and contact details.

Temporary suspension and discontinuation of website services

Website services including the reservation system may be temporarily suspended or discontinued for reasons related to the Website’s operation and maintenance. The Company shall not be held liable for any damage caused by such suspension or discontinuation.

Website content changes

Information on the Website is subject to change without prior notice. Information on service content, e-mail addresses and other details may be added, changed or deleted.

Copyright

The Company owns the copyright of the Website's content unless otherwise indicated. Personal and private use of information and images on the Website is strictly prohibited.

Disclaimer

The Company makes all reasonable efforts to prevent users from suffering unexpected damage or detriment in connection with information provided on the Website, and care is taken to ensure the provision of up-to-date and accurate information. However, this does not guarantee the integrity, accuracy, usefulness or any other aspect of information provided on the Website. Accordingly, the Company shall not be held liable for any damage or detriment resulting from the use of the Website (e.g., software or hardware malfunction, computer virus infection or data loss/damage) or from any problems arising between users or between users and third parties.