RULES &
POLICIES
granvillage Membership Terms
Article 1 Purpose
These granvillage Membership Terms (hereinafter referred to as these “Terms”) set forth the terms and conditions for the use of the services, facilities, and products, etc. (hereinafter referred to as the “Service”) provided by GRANVISTA Hotels & Resorts Co., Ltd. (hereinafter referred to as the “Company”) for use by the “GRANVISTA Membership – granvillage Member” (hereinafter referred to as the “Member”).
Article 2 Application and Scope of these Terms
- The Member shall be person who has accepted these Terms and applied for membership via the official website of the Company, an application form, or a smartphone app, and whom the Company has approved.
- These Terms and the latest information on the Service related to these Terms will be posted on the website designated by the Company.
- The matters prescribed in these Terms shall also apply to the various terms separately prescribed by the Company in addition to these Terms.
- The various terms shall apply to matters not prescribed in these Terms which are prescribed in the various terms, and in the event of a conflict between the provisions of these Terms and the provisions of the various terms, the provisions of these Terms shall apply.
Article 3 Enrollment and Cancellation of Membership
- The prospective Members shall enter personal information and other necessary information on the official website of the Company or the application form or smartphone app and shall be deemed to have accepted the content of these Terms when making a request to join. The Company will issue one account per Member. However, this does not apply in cases approved by the Company. In addition, after enrollment registration, the Member may cancel the membership at any time via the official website of the Company, the smartphone app, or a request.
- The Company shall accept the registration of prospective members unless:
- In the past, the prospective member was disqualified as a Member under these Terms
- The member made a false application
- The member falls under the category an organized crime group, organized crime group member, person who ceased to be an organized crime group member less than five years ago, organized crime group associate member, organized crime group-related company, corporate extortionist, etc., gangster proclaiming to be a social activist, etc., group committing special intellectual crimes, etc., or other equivalent persons (hereinafter referred to as an “Organized Crime Group Member, etc.”) or falls under any of the following:
- Having a relationship in which an Organized Crime Group Member, etc., is deemed to control management
- Having a relationship in which an Organized Crime Group Member, etc., is deemed to be substantially involved in management
- Having a relationship in which it is deemed that an Organized Crime Group Member, etc. is being used improperly, such as for the purpose of improperly profiting the Member, its company, or a third party, or for the purpose of causing damage to a third party
- Having a relationship with an Organized Crime Group Member, etc. in which the Member is deemed to be involved in providing funds, etc., or providing benefits, etc., regardless of the name
- Having a socially reprehensible relationship with an Organized Crime Group Member, etc.
- Having a relationship in which it is deemed that the Member cooperates or is involved in the maintenance or operation of an Organized Crime Group Member, etc.
- If the Member is a corporate entity, having an officer, etc. that falls under the category of an Organized Crime Group Member
Article 4 Member ID and Password
- The Member may use its approved and registered Member ID and password after joining. In addition, the Member shall manage the Member ID and password at its own risk.
- The Member may not transfer, change, or lend its Member ID and password to a third party.
- The Company shall not be liable for any negligence by the Member in using the Member ID and password, or for damage to the Member due to use by a third party.
Article 5 Personal Information of Members
- Members shall declare true and accurate information regarding all information registered upon enrollment.
- In the event of a change to the registration information (name, address, telephone number, email address, etc.), the Member shall promptly make the change via the official website of the Company, the smartphone app, or a request.
- The company shall endeavor to properly manage and operate the customers’ information in accordance with the “Privacy Policy (Basic Policy on Personal Information Protection)” and the “Information Security Policy (Basic Policy on Information Protection)” set forth separately, and the customer agrees to these terms.
Article 6 Prohibitions
- Members shall not use information concerning the Service for any purpose other than personal use.
- The Company prohibits the following acts from Members when using the Service:
- Acts that infringe or may infringe on intellectual property rights such as copyrights, trademarks, etc., likeness rights, privacy, or other rights of other Members, third parties, or the Company
- In addition to the preceding paragraph, acts that cause or may cause disadvantage or damage to other members, third parties, or the Company
- Adding and using Points using the Member ID and password of another Member
- Acts that are contrary to or may be contrary to public order and morals, or acts that provide information contrary to public order and morals to other members or third parties
- Unauthorized use of Member IDs or passwords
- Using or providing harmful programs such as computer viruses through or in connection with the Service
- Acts that violate or may violate laws and regulations
- Violent demands
- Unreasonable demands beyond legal responsibility
- Threatening behavior or language, or using violence in relation to transactions
- Disseminating rumors, using deception or force to damage the trust of the Company, or to interfere with the business of the Company
- Other acts deemed inappropriate by the Company
Article 7 Operation, Suspension, Discontinuation, and Change of Details of the Service
- The Company has discretion over the operation of the Service, and may monitor the use of the Service, change part of it, or take measures such as restricting access.
- The Company may, in is sole discretion, suspend or discontinue all or part of the operation of the Service if:
- A natural disaster or other emergency occurs or may occur
- Regular or emergency maintenance is performed of equipment installed or managed by the Company in connection with the Service
- There is a fault, malfunction, or failure of equipment installed or managed by the Company, or other reason for which the Service cannot be provided to the Member
- The Company otherwise determines that it is unavoidable
- The Company shall not be liable for any damage to the Member arising from the suspension or discontinuation of the provision of the Service for any reason.
Article 8 Copyright, etc.
Intellectual property rights such as copyright, trademark rights, and likeness rights relating to information provided by the Company to the Member (including designs, images, video, audio, text, etc.) shall belong to the Company or the third party that provided such information to the Company. The Member may not use the information provided through the Service in any way beyond the scope of the Member’s personal use as provided by the Copyright Act without the consent of the relevant rights holder.
Article 9 Disclaimer
- The Company does not guarantee the completeness, accuracy, certainty, usefulness, etc. of the content, etc. of the Service provided via the Internet, etc.
- The Company shall not be liable for any changes, additions, suspensions, discontinuations, or other damage incurred by the Member in connection with the Service provided, except as expressly provided in these Terms and various other terms and conditions, etc.
- If the Member or a person other than the Member uses Points using another person’s membership card, ID, password, etc., the Company shall not bear any responsibility to the Member who used the Points. However, this shall not apply after the Member has requested that the use of the Service be suspended due to loss of the membership card, etc.
- The equipment, etc. necessary for the use of the Service provided by the Company shall be procured at the responsibility and expense of the Member, and the Company shall not be liable for any damage caused by faults, etc. therein.
Article 10 Suspension or Cancellation of Membership
In the event that the Member falls under any of the following items, the Company may immediately suspend use of the Service or cancel membership without prior notice to the Member, and the Company shall not be liable for any damage to the Member resulting from the suspension of use of the Service or cancellation of its membership.
- In the event of unauthorized use of the Member ID or password
- When it is found that there were false matters in the content of the application for membership
- If the Member’s location is unknown and it cannot be contacted
- If the Member has not logged in for more than two years and does not wish to receive email, or if email cannot be sent to the registered email address
- If the Member dies
- If the Member falls under Article 3, Paragraph 2(3)
- If the Company determines that the Member is not eligible as a Member
- In addition to the preceding items, if there is a violation of these Terms
Article 11 Governing Law
The laws of Japan shall govern the establishment, effect, performance and interpretation of these Terms.
Article 12 Agreed Court Jurisdiction
- In the event of a dispute between the Member and the Company in relation to these Terms, the dispute shall be resolved through good faith consultation between the Member and the Company.
- In the event that a dispute between the Member and the Company cannot be resolved despite consultation pursuant to the preceding paragraph, both the Member and the Company shall file lawsuits or make motions for mediation, etc., with the court having jurisdiction over the location of the head office of the Company as the agreed exclusive jurisdictional court for the first instance.
Article 13 Changes to the Terms
- If the Company changes these Terms, it shall notify the Members in advance by posting a notice on its official Web site (https://www.granvista.co.jp/english/) or by other reasonable means.
As the content of these Terms may be changed without individual prior notice to the Member, the Member shall confirm these Terms each time. After these Terms have been modified, the modified terms shall apply to conditions for use of the Service. If customers use the Service after these Terms have been modified, they shall be deemed to have agreed to the modified Terms. - The Company shall not be liable for any disadvantages or damage incurred by the Member as a result of the change in the preceding paragraph.
Supplementary provisions
These Terms shall apply as of December 1, 2015.
End
Revised July 31, 2017
Revised May 31, 2018
Revised July 31, 2022
Revised November 1, 2023
Contact point: GRANVISTA Hotels & Resorts Co., Ltd. Digital Marketing Department
Location: Uchikanda 2-chome 3-4, Chiyoda-ku, Tokyo, 101-0047
Inquiries: https://f.msgs.jp/webapp/form/20283_daeb_90/index.do
GRANVISTA Points Terms of Use
Article 1 Purpose
- These GRANVISTA Points Terms (hereinafter these “Terms”) set forth the terms and conditions of GRANVISTA Hotels & Resorts Co., Ltd. (hereinafter the “Company”) in providing the GRANVISTA Points service (hereinafter the “Service”) to granvillage members (hereinafter “Member(s)”) who have registered as members under the Granvillage Membership Terms (hereinafter “Membership Terms”).
- The Membership Terms shall apply to matters not stipulated in these Terms in relation to the Service.
Article 2 Granting of Points
- When a Member uses the services provided by the Company, the Company will grant GRANVISTA Points (hereinafter “Points”) according to the conditions separately prescribed by the Company.
- The Company shall determine the facilities, stores, services, and transactions eligible for the grant of Points (hereinafter “Eligible Transactions”), the grant rate of Points, the expiration date, and other grant conditions, etc., and shall notify the Members on the designated website (hereinafter the “Notification Site”) prescribed by the Company in advance. Eligibility for the grant of Points and the grant rate and expiration date of Points may vary depending on the type of transaction or type of service used.
- The timing of the grant of Points shall in principle be within two business days after checkout or payment. In addition, if the Company confirms that there has been a cancellation or return of an Eligible Transaction, Points will not be granted for the Eligible Transaction.
- Whether or not Points are granted for a transaction, the number of Points granted, and all other final decisions on granting of Points shall be made by the Company, and Members shall comply with these decisions.
- Points will be granted for the amount actually paid after deducting used points from the amount actually paid for the Payment Price (not including shipping, handling charges and various taxes; hereinafter the “Payment Price”). The latest information will be posted on the Company’s designated Notification Site.
- Points will not be granted for cancellation fees payable by Members.
Article 3 Management of Points
- The Company will notify the Member of the number of Points earned by the Member, the number of Points used by the Member and the Member’s Point balance in a manner specified by the Company.
- In the event of a doubt regarding the number of Points in the preceding paragraph, the Member shall immediately contact the Company and explain the details thereof.
- The final decision on the number of Points in Paragraph 1 shall be made by the Company, and the Member shall comply with this decision.
Article 4 No Aggregation of Points or Multiple Registrations
- Members may not transfer or pledge their Points to or share Points with third parties, including other Members.
- If a Member has multiple membership registrations, the Member may not combine the Points held in each membership registration.
Article 5 Cancellation and Expiration of Points
- After the Company has granted Points, it may cancel Points granted for an Eligible Transaction if there is a return, cancellation, or other reason that the Company believes it is appropriate to cancel the granting of Points.
- The Company may cancel all or part of the Points held by a Member without prior notice to the Member if the Company determines that any of the following items apply:
- In the event of illegal or fraudulent acts
- In the event of a violation of these Terms, the Membership Terms, or other various terms or rules, etc., prescribed by the Company
- If it is otherwise deemed appropriate to cancel the Points granted by the Company to the Member
- The expiration date of Points determined by the Company shall be the end of the month 24 months from the last date Points are granted or used. Such period shall be calculated based on the date the Points are granted or used, so if new Points are not granted or no use is made within the period described above from the date of the last date Points are granted or used, the Points will automatically expire.
- The company shall not provide compensation or bear any liability for any cancelled or expired Points.
Article 6 Use of Points in Payment
- The Member may use the Points its holds to pay all or part of the Payment Price designated by the Company at the conversion rate prescribed by the Company.
- The Company may restrict the services, products, etc. eligible for the use of Points in the preceding paragraph, or place conditions on the use of Points.
- In the event that the Member cancels the payment under Paragraph 1, in principle, the Points used for the payment will be refunded, and no cash refund will be made.
However, if Points cannot be refunded due to administrative circumstances of the Company, cash equivalent to the amount of Points used may be refunded. - In the event that the Member uses Points to pay the full Payment Price and the Payment Price is subsequently reduced for any reason, Points or Cash will be refunded in accordance with the preceding paragraph. In the event that the Member uses the Points to pay part of the Payment Price and the Payment Price is subsequently reduced for any reason, the payment will be refunded using Points first, and if there is still a shortfall in the amount that requires refund, Points or cash will be refunded in accordance with the preceding paragraph.
- In the event that the Payment Price is increased for any reason after the Member has used Points to pay the Payment Price, the Member shall pay the increase using another payment method.
- If a cancellation fee is incurred for an eligible transaction, the cancellation fee cannot be paid in Points.
Article 7 Accidents, etc.
In the event of an accident such as delay, loss, theft, damage, etc. occurring during or after the delivery of the goods or rewards subject to payment in the preceding article, the Company shall not be liable for such accident, and shall not refund Points, unless the accident is attributable to the Company.
Article 8 Cancellation of Points After Use
If Points are cancelled pursuant to Article 5, Paragraph 1 or Paragraph 2 after the Member has used the Points for payment of the Payment Price under Article 6, the transaction subject to such settlement (hereinafter referred to as the “Point Use Transaction”) may be cancelled or put on hold. If a Member has already executed or intends to execute a transaction using Points, the Member shall immediately pay the Company any shortfall resulting from the cancellation of Points in cash or by a payment method designated by the Company.
Article 9 No Cash Redemption
Members may not redeem Points for cash under any circumstances.
Article 10 Use by Third Parties
In the event of unauthorized use of Points by third parties, the Company will not refund the Points used and will not be liable for any damages incurred by the Member.
Article 11 Taxes and Expenses
Any taxes or incidental expenses incurred as a result of earning Points, redeeming Points or exchanging them for rewards shall be borne by the Member.
Article 12 Loss and Suspension of Membership
In the event that a Member loses its status as a Member, the Member shall lose all rights to the Points held, the right to exchange them for rewards, and all other rights related to the use of the Service and shall not acquire any right of claim against the Company due to the loss of status.
Article 13 Disclaimer
The Company will do its best to operate the Service based on the current level of technology, but it does not guarantee that there will not be any failures. The Company shall not be liable for any damage caused by system interruption, delay, discontinuation, or loss of data due to failures of communication lines, computers, etc., failures concerning use of Points, unauthorized access to data, or any other damage caused to Members in relation to the Service.
Article 14 Changes to the Service
- The Company may make changes to these Terms, the details of the Service, or conditions under which the Service is provided (including, but not limited to, abolishing Points, suspending granting of Points, modifying the eligible sites or transactions, changing the grant rate for Points, their expiration date, or usage rates) and may terminate or suspend the Service without prior notice to Members. The Member acknowledges this in advance.
- The Company shall not be liable for any disadvantages or damage incurred by the Member as a result of the change in the preceding paragraph.
Supplementary provisions
These Terms shall apply as of December 1, 2015.
End
Revised July 31, 2017
Revised May 31, 2018
Revised July 31, 2022
Revised November 1, 2023
Contact point: GRANVISTA Hotels & Resorts Co., Ltd. Digital Marketing Department
Location: Uchikanda 2-chome 3-4, Chiyoda-ku, Tokyo, 101-0047
Inquiries: https://f.msgs.jp/webapp/form/20283_daeb_90/index.do
