Mystery Hotel® Project: A New Hotel Service with Safety and Security in Mind

Sapporo Grand Hotel has been in business for 88 years. We have welcomed many guests into the heart of Sapporo. Through our sincere hospitality, we have built up a track record of trust and achievement.

We have expressed our gratitude to our guests through various initiatives such as refreshing restaurant menus to showcase seasonal Hokkaido ingredients and accommodation plans suitable for anniversaries. Last year, we launched a new lodging plan, Mystery Hotel®, where guests themselves become detectives and enjoy solving mysteries to create a game-like hotel stay experience, providing a safe and secure way to create special memories during the Covid-19 pandemic.

The plan was introduced at the end of December 2021 for a limited period of three months but its popularity led to a significant extension. Many guests from all over Japan have taken up the challenge of solving the riddles and the number of new fans is increasing steadily.

“Welcome, Detective.”

From the moment you check in, you are a detective. During your stay of two days and one night, solve the case inside the Labyrinth of the North Star and find the culprit.

Upon check-in, guests receive a set of investigative materials and, after reviewing an overview of the case, embark on their search for clues inside the hotel.

After dinner, guests may continue to focus on searching for clues and solving mysteries or explore Sapporo at night. You’ll find the culprit by the time you check out of the hotel at 12pm the next day, but will you be able to solve the mystery?

“Mystery Hotel®: Check-in to the Labyrinth of the North Star” is a two-day one-night event-type accommodation plan that includes two meals. Enjoy your stay at the Sapporo Grand Hotel itself.

Mr. Suda, General Manager of Sales & Marketing at the Sapporo Grand Hotel, explains what inspired the Mystery Hotel® initiative “We were looking for a way to provide a safe and secure but enjoyable experience in a hotel that takes strong measures to prevent infections,” he says.

To offer a different kind of time to our guests without worrying about the crowds, it was this desire that led to this project.

Suda recalls, "from 1990 to 2000, we held an event called Mystery Night®, which was well received by many of our guests."

Then, the event consisted of watching a play in the banquet room and gathering information around the hotel. When this project launched, it received a wave of positive reviews and feedback from fans who shared their experience on social networking sites. In the seven months after its launch, more than 300 parties have taken up the challenge.

"The difficulty level of the case is reputed to be quite high. There are many small exhibits around the premises that tell the hotel’s history, and we hope you’ll enjoy the experience of looking for clues. The plan includes a dinner with a choice of Japanese, Western, or Chinese cuisine, so please enjoy the meal as well,” says Mr. Suda.

In addition to the "Mystery Hotel®: Check-in to the Labyrinth of the North Star", the Sapporo Grand Hotel offers a variety of accommodation plans sure to stir your travel spirit and gift you an extraordinary experience.

In concordance with the hotel’s 88th anniversary, guests can take advantage of a series of special accommodation plans and elaborate restaurant menus featuring the hotel's signature sweets and original cocktails.

Our staff will continue to work together to provide hotel services that are safe and secure, with full infection prevention measures in place, to deliver even greater hospitality.

In the coming season, if you feel like going somewhere and savoring a gourmet meal featuring Hokkaido’s delicious seasonal ingredients, why not check out the official website of Sapporo Grand Hotel?