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Private Policy

Private Policy (Basic Approach to the Protection of Personal Information)

1.Compliance with laws and regulations regarding personal information
The Company shall abide by laws, industry regulations and other requirements regarding the protection of personal information, and shall ensure the appropriate handling of such information relating to its customers, business partners and other relevant parties.

2.Collection of personal information
When collecting personal information relating to its customers, business partners and other related parties, the Company shall clarify the purposes of its usage to the extent necessary for business, and shall obtain such data in a legal and fair manner.

3.Purposes of personal information usage
The Company shall use personal information obtained from its customers, business partners and other relevant parties exclusively to provide services/products and execute related business, supply information (e.g., direct mail and e-mail), conduct questionnaire surveys, and implement statistical tabulation/analysis for marketing, service improvement and so on.

4.Use of personal information, joint use with third parties, and outsourcing of handling to third parties
The Company shall use personal information collected from its customers, business partners and other related parties exclusively within the scope of the purposes specified in the preceding clause. It shall also ensure appropriate management and handling if such information is jointly used with affiliates/other third parties or outsourced to external companies/other third parties.

5.Disclosure and provision of personal information to third parties
The Company shall not disclose personal information obtained from its customers, business partners and other related parties to any third party without their prior consent. However, this shall not apply if the Company is required to disclose such information by law or by public institutions such as courts and law enforcement agencies.

6.Personal information security management
The Company shall ensure that personal information collected from its customers, business partners and other relevant parties is accurate, up to date and secure, and shall implement necessary and appropriate security measures to prevent any loss, falsification, leakage and other issues relating to such information.

7.Personal information disclosure, correction, usage suspension, and deletion
The Company shall promptly take any necessary actions and/or measures in response to requests from its customers, business partners and other related parties regarding the disclosure, correction, usage suspension or deletion of personal information.

Joint use of personal information
GRANVISTA and its affiliates (hereinafter referred to as the GRANVISTA Group) jointly use personal information submitted by members for the provision of hotel and hotel-related services, the creation of sales promotion materials, questionnaires and the like (incl. those involving partner companies), product development and related work.

Types of data to be shared
Customer numbers, names, dates of birth, genders, addresses, telephone numbers, fax numbers, e-mail addresses, places of employment (company names, departments, titles, addresses, telephone numbers and fax numbers), shipping addresses, membership service qualifications, names of hotels at which customers are enrolled as members, and history of service usage

Shared data users
GRANVISTA and GRANVISTA Group members

Personal information administrator
GRANVISTA

Contact for disclosure requests regarding personal information held by
GRANVISTA and the GRANVISTA Group

GRANVISTA Hotels & Resorts Co., Ltd.
Uchikanda 2-chome 3-4, Chiyoda-ku, Tokyo 101-0047