Inquiry regarding the Best Rate Guarantee

We guarantee that rates for accommodations provided on GRANVISTA Hotels & Resorts Group official websites are the best rates available.
If you find another website offering the same accommodations at a lower rate after finalizing a reservation on a GRANVISTA Hotels & Resorts official website, please contact the reserved hotel using the special form at the link below within 24 hours of booking.
If we can confirm that we did not offer the best rate, we promise to have you stay with us at the rate you sent us.

*The Best Rate Guarantee only applies to hotels and ryokan accommodation rate.
*Except for the following hotels.
-Hotel Yumoto Noboribetsu

-Available Hours: Weekdays 9:00 AM–6:00 PM (Closed on Saturdays, Sundays, and Holidays)
-Inquiries received on Saturdays, Sundays, or holidays will receive replies on the following business day.
-Inquiries are handled in the order they are received, but we may need some time to get back to you depending on the nature of your request.
-Old form kanji characters and special characters will become corrupted in the form and may not be used.
-Please check your e-mail setting and accept the email domain「@i.msgs.jp」.If you setted incoming rejection due to the security, you may not be able to receive our message.

FacilityRequired --- Please select ---Sapporo Grand HotelSapporo Park HotelGinza Grand hotelHotel Intergate Kyoto Shijo ShinmachiHotel Intergate Tokyo KyobashiHotel Intergate HiroshimaHotel Intergate KanazawaHotel Intergate Osaka UmedaShiraraso Grand HotelKamogawa Sea World hotel   NameRequired   Ways to contactRequired --- Please select ---E-mailPhone   E-mail addressRequired @ We may not be able to reply if your email address was incorrect.   TelephoneRequired - -   Name of guest(s)Required   E-mail used at time of bookingRequired @   Reservation numberRequired   Planned accommodation date(s) of eligible planRequired Please enter half-width alphanumeric characters separated by hyphens.   Rate of eligible planRequired   Other information about the booking   Name of eligible booking siteRequired --- Please select ---AgodaBooking.comExpediaTrip.comother   URL of page where eligible rate appears   Rate on eligible booking siteRequired   Plan nameRequired   Other notes about the booking on the booking site   Consent to Privacy PolicyRequired Please refer to the privacy policy for the personal information protection policy of this site. If you agree to the privacy policy, please check the checkbox and press the "To confirmation screen" button. Agree