Inquiry regarding the Best Rate Guarantee

We guarantee that rates for accommodations provided on GRANVISTA Hotels & Resorts Group official websites are the best rates available.
If you find another website offering the same accommodations at a lower rate after finalizing a reservation on a GRANVISTA Hotels & Resorts official website, please contact the reserved hotel using the special form at the link below within 24 hours of booking.
If we can confirm that we did not offer the best rate, we promise to have you stay with us at the rate you sent us.

*The Best Rate Guarantee only applies to hotels and ryokan accommodation rate.
*Except for the following hotels.
  -Hotel Yumoto Noboribetsu
  -Hotel the Lutheran

Please enter the following items.

Information about the customer making the inquiry
Ways to contact
E-mail address
Information on the reservation made by the customer from the GRANVISTA Hotels & Resorts Group website
Name of guest(s)
E-mail used at time of booking
Reservation number
Planned accommodation date(s) of eligible plan
Rate of eligible plan
Other information about the booking
Details on the eligible booking and information about the booking site offering lower rates on the same plan
Name of eligible booking site
URL of page where eligible rate appears
Rate on eligible booking site
Plan name
Other notes about the booking on the booking site