Rules & Policies

Privacy Policy

Purpose of the Privacy Policy

GRANVISTA Hotels & Resorts (hereinafter referred to as “the Company”) recognizes the protection of personal information relating to its customers, business partners and other relevant parties as a key requirement for the operation of a company specializing in hotel and resort management. Accordingly, the Company has formulated this Privacy Policy to protect personal data. These guidelines are followed in conjunction with the Company's Information Security Policy, and the appropriate management and handling of personal information is ensured in order to provide superior services and products based on the essential points outlined below and other considerations.

Private Policy (Basic Approach to the Protection of Personal Information)

  1. Compliance with laws and regulations regarding personal information
    The Company shall abide by laws, industry regulations and other requirements regarding the protection of personal information, and shall ensure the appropriate handling of such information relating to its customers, business partners and other relevant parties.
  2. Collection of personal information
    When collecting personal information relating to its customers, business partners and other related parties, the Company shall clarify the purposes of its usage to the extent necessary for business, and shall obtain such data in a legal and fair manner.
  3. Purposes of personal information usage
    The Company shall use personal information obtained from its customers, business partners and other relevant parties exclusively to provide services/products and execute related business, supply information (e.g., direct mail and e-mail), conduct questionnaire surveys, and implement statistical tabulation/analysis for marketing, service improvement and so on.
  4. Use of personal information, joint use with third parties, and outsourcing of handling to third parties
    The Company shall use personal information collected from its customers, business partners and other related parties exclusively within the scope of the purposes specified in the preceding clause. It shall also ensure appropriate management and handling if such information is jointly used with affiliates/other third parties or outsourced to external companies/other third parties.
  5. Disclosure and provision of personal information to third parties
    The Company shall not disclose personal information obtained from its customers, business partners and other related parties to any third party without their prior consent. However, this shall not apply if the Company is required to disclose such information by law or by public institutions such as courts and law enforcement agencies.
  6. Personal information security management
    The Company shall ensure that personal information collected from its customers, business partners and other relevant parties is accurate, up to date and secure, and shall implement necessary and appropriate security measures to prevent any loss, falsification, leakage and other issues relating to such information.
  7. Personal information disclosure, correction, usage suspension, and deletion
    The Company shall promptly take any necessary actions and/or measures in response to requests from its customers, business partners and other related parties regarding the disclosure, correction, usage suspension or deletion of personal information.

Revision of Privacy Policy

Any Privacy Policy revisions will be posted on this website.

Contact for inquiries

Inquiries regarding GRANVISTA’s handling of personal information can be submitted to the Personal Information Inquiry Section.

Joint use of personal information

GRANVISTA and its affiliates (hereinafter referred to as the GRANVISTA Group) jointly use personal information submitted by members for the provision of hotel and hotel-related services, the creation of sales promotion materials, questionnaires and the like (incl. those involving partner companies), product development and related work.

Types of data to be shared

Customer numbers, names, dates of birth, genders, addresses, telephone numbers, fax numbers, e-mail addresses, places of employment (company names, departments, titles, addresses, telephone numbers and fax numbers), shipping addresses, membership service qualifications, names of hotels at which customers are enrolled as members, and history of service usage

Shared data users

*Click here for more information.

Personal information administrator


Internet safety measures

GRANVISTA makes every effort to ensure information security on its website. SSL (Secure Sockets Layer) encryption is used to protect the transmission of personal information so that customers can make online reservations, inquiries and the like with peace of mind. SSL is a security technology for communication between browsers and web servers, and is based on encryption and authentication. With SSL, even in the event that a third party intercepts a data transmission, the content cannot be read or tampered with. However, due to the nature of the Internet, the use of SSL does not guarantee complete security.

This website is certified with a server certificate from Cybertrust Japan Co., Ltd. All communication on SSL pages is encrypted to protect user privacy.

Information collection using cookies, etc.

Some GRANVISTA website pages use cookies to identify and track visitors’ browsers and to support the provision of tailored services.
As part of efforts to gather information via its website, GRANVISTA also collects logs on access to certain web pages. However, the information obtained is used solely as statistical data regarding website operations and for investigating the causes of illegal accesses and other violations.

Personal information on linked websites

GRANVISTA and GRANVISTA Group web pages feature links to external websites. The company shall not be held responsible for the protection of personal information on such sites.

(Revised on December 1, 2008)
GRANVISTA Hotels & Resorts Co., Ltd.

Contact for disclosure requests regarding personal information held by GRANVISTA and the GRANVISTA Group

GRANVISTA Hotels & Resorts Co., Ltd.
Uchikanda 2-chome 3-4, Chiyoda-ku, Tokyo 101-0047 Inquiry form


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