Rules & Policies

For customers who have food allergies

«Regarding food allergies»

Our company is taking the initiative as much as possible with respect to the accommodation of the allergens found in [7 specified ingredients] (eggs, milk, wheat, peanuts, shrimp, buckwheat and crab) so that our customers who have food allergies can feel at ease and enjoy meals safely. However, since we do not make accommodations for allergies other than the [7 specified ingredients], we request your understanding.

Furthermore, depending on the hotel or restaurant, , it is possible to provide a “menu that makes accommodations for the [7 specified ingredients]” at your request, but there are cases where menu changes are difficult due to the format of the store, the kitchen equipment environment, etc., and the circumstances regarding the ingredients, etc. to be provided, and we may also not be able to accommodate your request.
Upon understanding the matters described below, we ask that you please inquire and consult with each facility in advance of your use thereof. Furthermore, it will be difficult to meet your requests that are made on the very day of your visit.

«Matters to bear in mind regarding allergens»

  • With respect to the “offered menu” and the “menu that makes accommodations for the [7 specified ingredients],” since they are prepared in the same kitchen as the other menus, and since the dishwasher equipment is also used in common with other menus, there is a possibility that other allergens will contaminate, etc. the food in trace amounts during the course of processing and cooking.
  • The “menu that makes accommodations for the [7 specified ingredients]” is not absolute, and we do not assure that it is a menu that makes accommodations for all allergies.
  • With respect to the ingredients, since it may be difficult to obtain accurate information on all allergens with respect to the products of external vendors, we make indications based on the [7 specified ingredients] that are labeled by the external vendors.
  • In the case of customers whose allergy symptoms are severe, we may unavoidably not be able to make preparations for you.

Upon confirming the above-mentioned content when you use our facilities, we ask that the final decision by made by the customer.

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